Shipping policy

Delivery Times and Conditions

We will provide you with an estimated delivery time upon placement of your order. Please note that these are subject to change, especially for made-to-order products. During times of high demand and or holidays, delivery times may increase, in which case we will inform you upon confirmation of your order.

Before ordering from us, you are responsible for checking and determining your full ability to receive the products ordered. This includes ensuring that the products ordered will pass freely into your home, can be transported through the door of your home or room, stairs, and doorways, and that there are no other issues that may make delivery more complicated or impossible.

Delivery times will be arranged with you once goods are ready for dispatch. All orders must be paid in full before released from vendors. Although we use a premium freight service, transit times are beyond our control. It is your responsibility to provide us with full written details of any difficulty accessing any part of your delivery site (for example, any stairs, delivery dock, or elevator) before delivery. The freight charge covers a single delivery at ground level during regular weekday delivery hours.

All our deliveries are insured for the item’s commercial value; however, buyers are responsible for checking that all orders are in original condition within 48 hours of delivery. Damages occurring in transit and delivery must be noted within 48 hours from delivery and immediately communicated to

Any shipments returned due to the buyer’s unexcused delay or failure to accept delivery will require the buyer to pay all additional costs incurred, including storage fees. If the customer selects their own freight carrier, freight claims must be filed directly with the chosen carrier. Fondamenta is not responsible for a customer’s own or third-party freight damage and claim.

Custom duties and taxes

Orders are shipped on a Delivered Duty Unpaid (DDU) basis, which means that the seller (Fondamenta) is responsible for ensuring that the goods arrive safely at their destination; the buyer (you) is responsible for customs duties.

Unfortunately, we have no control over these charges and cannot tell you the cost, as customs policies and import duties vary from country to country. Check with your local customs office on the rules and regulations they may apply.

Force majeure

Fondamenta shall not be liable for failure to perform or for the delay in performance due to fire, flood, strike or other labor difficulty, act of god, act of any governmental authority or of the purchaser, riot, pandemic, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials, or manufacturing facilities from usual sources, failure of suppliers to meet their contractual obligations, or due to any cause beyond company’s reasonable control. If any such event occurs, we may extend the delivery date by a period of time necessary to overcome the effect of such delay, allocate available products, or cancel any purchase order. While we will make every effort to achieve estimated delivery dates, delays do not constitute a breach of contract and the company is in no way liable for any damages resulting from such delay.

Please note that we reserve the right to update these terms from time to time. It’s your responsibility to review them at the purchase.